Online support portal

Find answers to most support questions any time of day or night with our online support portal. Individual support issues often have multiple solutions, so we provide them in a clear, logical sequence that almost any level of user can follow.

Visit the online support portal.

Dedicated phone support

During regular hours, you are a phone call away from our in-house technicians, who will listen to your support issue and provide just the answers you need.

Email: idsolutions@htamericas.com

Call: 833-635-4315

In-house repair speeds servicing of your printer

The HellermannTyton Printer Warranty covers the performance of our desktop thermal transfer printers for a period of two years from the date of purchase. See warranty for details.

All printers are serviced in-house, for fast turnaround of your repair.

For warranty and printer shipping instructions, see warranty.

Make that 3 years

Add another year to the standard warranty at no charge when you register your printer. In addition, get a FREE thermal transfer ribbon as a bonus, our way of thanking you for taking care of your investment.

Register >